How we work

Here we outline our philosophy, our pedigree and our process. Together we offer you:

  • a personal service as exceptional as our products – as well as some unusual guarantees and reassurances.
  • a rare eye for creating bespoke designs, and ensuring that our understanding of your needs is carried right through to the point of completion.
  • an exceptional design & build pedigree that spans lighting, interior design & bespoke construction projects.

Why risk making an investment with anyone else?

Our process explained

Initial briefing & site survey

Do you want a fully retractable roof system? Do you need privacy? What direction will the structure be facing? Is it to be fully enclosed? These are some of the questions we ask to get a clear picture of your needs; we also walk you through your options.

Quote & design
In our initial Proposal to you, we include various options that relate to lighting, blinds and other accessories that are complimentary, such as rain sensors.

NB: Please note that a 3D Render can be provided at additional cost. (See the video below.) This is fully redeemable on future orders placed.

Contract agreement

Once you’ve decided on the type of structure you want, and have made other choices (about any optional accessories, colours and controls), a contract will be raised.
NB: Every hi-spec pergola is bespoke and built to order. So any changes made after production may prove costly.


First site meeting
Prior to production, we have a detailed first site meeting. This is to double-check all dimensions, access requirements and site conditions. At this point, if you have any other contractors involved, we would also outline to them any necessary implementations (in relation to such things as electricity supply and drainage) to ensure a completely successful installation.

Manufacturer’s drawings
These will be prepared prior to production.


Your hi-spec pergola will be created in line with your precise requirements and measurements. This will be within 4 weeks of us receiving your sign-off.

Second site meeting
Prior to delivery and installation, we double check implementation – making sure every aspect of the site is perfectly prepared for your hi-spec pergola.

Packing, shipping & delivery
Typically, this occurs five to six weeks on from the contract agreement.


Prior to delivery, we will have given you a fixed start date for the installation – as well as an exact estimate of how long we expect this process will take. (NB: It depends on the complexity of the structure.) That said, this is typically a 3-day professional process. (Please see the Time Lapse Video below.) It will be Open Habitat’s specialist trained team who carry out the installation.

Client handover
This is where we carefully go through the operating functions with you, and hand over to you the installation pack for your new Hi-spec Pergola.


Six month check
We provide a complimentary visit to your ‘open habitat’ six months after installation. This is to ensure that you’re extremely satisfied with your Open Habitat product.

Seeing is believing

See how we installed and assembled a hi-spec pergola for a property in South West London. As this is a time lapse video, our 3-day process is shrunk to seventy seconds.

Ready to create your own open habitat?

Get in touch today, and we’ll talk you through your options.
Call 020 7371 5525 or send us an email.